Returns & Refunds Policy
Clear, transparent, and fair policies designed around food hygiene and your absolute satisfaction.
Important Notice: Food Products Are Non-Returnable
In accordance with FSSAI regulations and strict food safety, hygiene, and public health guidelines, all tea blends and consumable food products are strictly NON-RETURNABLE once delivered. We do not accept physical returns or reverse pickups of any tea products under any circumstances. However, if your order is damaged, defective, or incorrect, you are protected by our Hassle-Free Replacement / Instant Refund Guarantee without needing to send the product back!
1. Why Are Tea Products Non-Returnable?
Tea is an agricultural, consumable food commodity that readily absorbs ambient moisture, airborne odours, and contaminants once exposed outside our regulated climate-controlled packaging facility. To guarantee that every customer receives untouched, pure, and hygienic tea, we never re-stock, re-pack, or accept physical returns of products that have been delivered to any destination.
2. When Are You Eligible for a Replacement or Refund?
While we cannot accept physical returns, we guarantee your happiness! In case of any of the following circumstances, a replacement or refund will be issued:
Damaged in Transit
Torn packet, crushed container, or broken seal upon delivery.
Incorrect Item Sent
You received a different blend or weight than what you purchased.
Defective / Quality Issue
Any genuine manufacturing defect, spoilage, or seal malfunction.
Missing Items
An item from your order was missing in the delivery parcel.
3. Easy 3-Step Claim Process (No Return Required)
To claim a replacement or refund without the inconvenience of returning anything, simply follow these steps:
- Notify Us Within 48 Hours: Contact our team within 48 hours of package delivery via email at info@yoels-chaichef.com .
- Provide Order Details & Photos: Share your Order Number (`YCC-...`) and clear photographs or a short video showing the outer package, shipping label, and the damaged/incorrect product.
- Instant Resolution: Once verified by our support team, we will immediately process a replacement dispatch or issue a direct refund to your original payment method. You keep or dispose of the damaged item safely — no return shipment needed!
4. Refund Processing Timelines
Once approved, refunds are credited back to the original source account used at checkout:
- UPI (PhonePe, Google Pay, Paytm): 24 to 48 business hours.
- Credit / Debit Cards: 4 to 7 business days (depending on your bank's billing cycle).
- Net Banking: 3 to 5 business days.
5. Need Assistance?
Our customer happiness desk is available Monday through Saturday from 11:00 AM to 5:00 PM IST.