Privacy Policy
Your trust is our greatest ingredient. Discover how we protect and respect your personal information.
1. Information We Collect
When you visit YOEL’s ChaiChef or place an order, we collect only the essential information necessary to provide you with seamless service:
- Contact & Shipping Details: Your full name, shipping and billing address, email address, phone number, and postal PIN code.
- Order Records: Items ordered, order quantities, delivery dates, and tax invoice history.
- Customer Inquiries: Any feedback, questions, or contact form submissions you send to our support team.
2. Payment Security & Financial Data
We prioritize your transactional security above all else:
No Stored Cards or Pins: All financial transactions are redirected and processed securely through the certified PhonePe Payment Gateway. We never view, collect, or store your credit/debit card numbers, CVV codes, net banking passwords, or UPI PINs on our servers.
3. How We Use & Share Information
We treat your information with confidentiality:
- Order Fulfillment: We share your delivery address and phone number exclusively with trusted third-party courier services (e.g. BlueDart, Delhivery) strictly to deliver your tea package.
- Order Notifications: We send you shipping updates, order confirmations, and digital tax invoices via automated email/SMS.
- We Never Sell Data: We will never sell, lease, or trade your personal information to third-party advertisers or telemarketers.
4. Cookies & Session Storage
We use lightweight session cookies to maintain your shopping cart contents, apply coupon codes, and keep you securely logged into your account during your visit. You can disable cookies in your browser settings if you wish, although this may affect shopping cart functionality.
5. Contacting the Grievance Officer
If you have questions regarding this Privacy Policy or wish to request the removal of your account data, please contact:
Email: info@yoels-chaichef.com